Wired but Tired: The Overconnected Worker’s Dilemma

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Feb 21

The front-line worker is not just a cog in the machine; they're the lifeblood of manufacturing. According to research from Kearney, 72% of factory tasks are performed by humans, and 71% of the value created by the operation comes from human actions. On top of that, according to Deloitte, It is anticipated that by 2030 there will be 2.1 million vacant positions in the manufacturing sector due to ongoing digital advancements that are outpacing the workforce's skill sets.

What is a connected worker?

You might imagine someone decked out with all the latest tech – smart glasses, wearable gadgets, and a tablet in each hand, right? It’s like some futuristic sci-fi movie where every worker is practically a robot. But that’s far from the truth. It’s not about loading up with as much tech as possible. Instead, it’s about having the right technology to either get or communicate the right information at the right time.

Value of a connected workforce

The global connected worker market is likely to reach $23.4 billion US by 2029 with a CAGR of 23.2%.
Companies leveraging connected workers have seen a 20% increase in productivity and a 30% reduction in downtime.
Case Study: L'Oréal saw a 9% higher OEE with just digital training as part of their connected worker program!

Don’t over-connect:

What happens when connectivity turns into a web of distractions? Let's connect workers with care and caution, ensuring technology serves as a bridge, not a barrier, to their well-being and productivity. For instance, complex wearables that track every movement can overwhelm and distract, rather than assist, leaving the potential of both the worker and the technology underutilized. Workers generally view workplace technology positively, believing it enhances efficiency and flexibility. However, they also express the need for clear boundaries to maintain work-life balance. Employees want technology that boosts productivity, improves safety, reduces repetitive tasks, yet preserves privacy and minimizes the concern of big brother watching.

Ways to improve the connected worker balance:

Simplify technology to the essentials, enhancing worker efficiency without overwhelming them.
Focus on technology that complements human expertise, not overshadows it.
Don’t use technology just to digitize processes, use it to completely challenge the very existence of the process.